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When one of your people is recognised for their work by the client, it’s a sign that you are doing something well as a company. Downer training specialist Grant Jackson was named Chorus Service Person of the Year for 2012 – beating rivals from Chorus’s other contract service providers. As a nominee, Jackson was invited to the awards ceremony in Auckland last December. “I thought I might be a contender for the Innovation award but didn’t make the shortlist,” he recalls. ”SO I THOUGHT, ‘OH WELL, I’LL JUST SIT BACK AND ENJOY THE EVENT’. THEN IT GOT TO SERVICE PERSON OF THE YEAR, AND I WAS NAMED THE WINNER. I WAS GOB-SMACKED, TO BE HONEST. IT WAS AN UNREAL DAY.” Chorus started the awards to recognise the work of its contract field teams. However in 2004 they gave them a more personal focus: “We decided to start recognising the good work of individuals, because it is not just a company that delivers outstanding work,” explains Daryl Jeffery, acting General Manager Infrastructure operations at Chorus, “it is the people in the field who do those outstanding things.” GOING THE EXTRA MILE FOR CHORUS ‘JUST DOING HIS JOB’ HAS BROUGHT GRANT JACKSON A STRING OF AWARDS BY STEVE HART 30 / DOWNER / IN BLACK & WHITE


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